Returns and refunds
[DATE DE MISE À JOUR]
Withdrawal period
You have seven (7) days from receipt to tell us you wish to return a box, in accordance with law no. 31-08 [TO BE REVIEWED BY A LAWYER].
Exceptions
Personalized boxes cannot be returned unless faulty: La Traversée’s card carries a name and date you chose.
For hygiene reasons, an opened or unsealed scented product may not be taken back [TO REVIEW].
Conditions
The box must be returned complete, in its original packaging, unused and in perfect condition.
How to return
1. Write to us at contact@entredunes.com or on WhatsApp ([WHATSAPP +212…]) with your order number.
2. We tell you the return address and method.
3. Return costs are yours, unless the product is faulty, damaged or we made a mistake.
Refund
Once we have received and checked the box, we refund the price paid, within the time limits set by law, by bank transfer (cash on delivery) or to the card used (card payment).
Damaged parcel or error
Contact us within 48 hours with photos of the parcel and the product: we replace the box or refund you, at no cost to you.